Last updated: May 2025
At Zilo Care, we want you to feel confident before committing to a paid subscription. This Refund Policy outlines the conditions under which refunds may be granted, how to request one, and the timelines involved.
This policy applies to all subscriptions to Zilo Care Products purchased directly through the Zilo Care platform at zilo.care. Purchases made through third-party resellers or channel partners are subject to the refund policies of those parties.
Every Zilo Care Product includes a 14-day free trial, requiring no credit card or payment information. During the trial, you have full access to the features of the selected Product.
If you do not subscribe to a paid plan before your trial expires, your access will be automatically suspended. Your data will be retained for 30 days, during which you may subscribe to restore access. No charges are incurred during or at the end of a trial unless you actively subscribe.
Monthly subscription fees are charged in advance at the start of each billing cycle. Monthly subscriptions are non-refundable once the billing cycle has commenced. You will continue to have full access to the Product until the end of the current billing period.
If you cancel a monthly subscription, cancellation takes effect at the end of the current billing period. You will not be charged for the following month.
Annual subscriptions are billed upfront for a full 12-month period. We offer a pro-rated refund for annual subscriptions cancelled within the first 30 days from the billing date, calculated as follows:
Refund Amount Formula
Refund = Total Annual Fee − (Daily Rate × Number of Days Used)
A processing fee of up to 5% of the total subscription amount may be deducted from the refund to cover payment gateway and administrative costs.
Annual subscriptions cancelled after the 30-day window are not eligible for a refund. You will retain access to the Product until the end of the annual subscription period.
The following are not eligible for refunds under any circumstances:
To request a refund for an eligible annual subscription, please contact our support team within 30 days of your billing date:
Email: billing@zilo.care
Please include in your request:
Once a refund request is approved, please allow:
Refunds will be issued to the original payment method used at the time of purchase. We are unable to redirect refunds to a different account or payment instrument.
Upgrades: When you upgrade from a lower-tier plan to a higher-tier plan mid-cycle, the price difference is calculated on a pro-rated basis and charged immediately for the remainder of the billing period.
Downgrades: When you downgrade to a lower-tier plan, the change takes effect at the start of the next billing cycle. No refund or credit is issued for the remaining days on the higher-tier plan in the current billing cycle.
You may cancel any Product subscription at any time from your account settings under “Billing.” Cancellation stops future charges but does not immediately terminate your access — you retain full access until the end of the current billing period.
Cancelling one Product does not affect your subscriptions to other Zilo Care Products, as each Product is billed independently.
We understand that exceptional circumstances arise. If you believe you are entitled to a refund outside the terms of this policy (for example, due to a significant technical failure on our part that rendered the Service unusable for an extended period), please contact us at billing@zilo.care with a detailed account of the issue. We will review each request on its merits and respond within 5 business days.
For any billing or refund-related queries, please reach out to us:
Outshade Digital Media Private Limited
Billing & Refunds: billing@zilo.care
General: support@zilo.care